PRIVACY POLICY
sends whenever you visit our Site (‘Log Data’). This Log Data may include information such as your computer’s Internet Protocol (‘IP’) address, browser type, browser version, the pages of our Site that you visit, the time and date of your visit, the time spent on those pages and other statistics.
2.Shipping Term
Please read these Terms of Service (‘Terms’, ‘Terms of Service’) carefully before using the 4flexsuspension.com.my website (the ‘Service’) operated by 4flexsuspension & More (‘us’, ‘we’, or ‘our’).
Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service.
By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the Service.
How long does delivery take?
– 3 to 5 working days for delivery within Peninsular Malaysia.
– 5 to 7 working days for delivery to Sabah and Sarawak.
– 7 to 10 working days for international deliveries.
Orders made after 3pm will be processed on the next business day. A notification email containing your order tracking details will be sent to you once the item is sent for shipping.
Contact Us
If you have any questions about these Terms, please contact us at cs hotline or email us at onlineshop.4flexracing@gmail.com
3.Refund/Exchange Policy
1. To request for Refund or Exchange, email us at onlineshop.4flexracing@gmail.com Please state your reasons and attach product picture and receipt.
2. Please wait for our team to reply your email before returning the item to us.
3. Return the item (s) to us in its original condition and packaging within 7 days of the email confirming shipment.
4. Your request will be review within 14 working days of its receipt.
5. Reasons such as “I changed my mind”, “I don’t want it anymore”, “The colour is different from the website”, “I don’t like the colour”, “I already have the colour”, “I don’t know how to wear it”, “The product doesn’t suit me”, will not be considered as valid grounds for refund or exchange.
6. All returned item (s) are subject to quality control inspection and approval.
7. Sale and discounted item (s) are not eligible for refund or exchange.
8. Item (s) must be unused/unwashed/unworn and in the exact condition when purchased. You must present original receipt and it must also be in the original packaging.
9. Only purchase made at 4flexsuspension is eligible for refund or exchange.
10. It is your responsibility to ensure the item (s) reaches us. We strongly suggest that you send your parcel using registered mail with a tracking number so you can track your parcel. Shipping cost of returning item (s) are not refundable and will be borne by you.
Refunds
Once we receive & inspect your return(s), refund status will be updated by email. If your request is approved, we will process refund and notify you by email once payment has been made. All processing fee by payment provider will be borne by you.
Late or missing refunds
If you haven’t received a refund yet, please contact us at onlineshop.4flexracing@gmail.com
Sale items
Only regular priced items is eligible for refund or exchange, unfortunately sale items cannot be refunded or exchanged.
*** We reserve the rights to make amendments to this policy without prior notice.
4.Shipping rate – easy parcel plug in